Found the same item for less, delivery included? Tell us before you order and we'll beat that price by 5%, up to $50.
What counts as the same item
It must be identical to the item on our product page:
- the same design, dimensions, materials, finish, colour and configuration (for example, the same chaise side or the same number of chairs in a set);
- brand new, in its original packaging, with the same parts included;
- sold under any name: if another store sells the identical product under a different name, it still counts, as long as we can confirm it is the same item.
We check the other listing, its photos and its specifications. If we can't confirm it is the identical item, we can't beat the price.
Who counts
Any Australian business with an ABN, online or in store, that shows the price publicly in Australian dollars including GST, and has the item in stock and available to order now for delivery to your address. Private sellers, auctions, and second-hand, refurbished, ex-display, clearance or damaged stock don't count.
How we compare prices
We compare the total price delivered to your address: the item price plus the cheapest standard delivery each seller offers to your postcode. Assembly, extended warranties and other add-on services are left out.
The other price must be one anyone can pay. Prices that need a discount code, membership, loyalty or trade account don't count, and neither do bundle or package prices, gifts with purchase, cashback, finance offers, or prices that are clearly a mistake.
How much we beat it by
5% of the other seller's total delivered price, up to $50. For example, $400 becomes $380, and $1,800 becomes $1,750.
Where it applies
Orders delivered to addresses in Queensland.
What's excluded
Gift cards, any product whose page doesn't show the price-beat offer, quantities beyond normal household use, and trade or commercial orders.
How to claim
- Before you place your order, email info@divano.com.au or call 02 8280 9724.
- Send a link to the other listing, or a screenshot showing the item, the price, the delivery cost to your postcode and the date.
- We'll check it within 2 business days. If it qualifies, we'll send you a secure checkout link at the beaten price.
Claims can't be made after an order is placed.
Good to know
- The price beat can't be combined with other discounts or promotional codes; you'll get whichever price is lower.
- We decide whether a claim qualifies, and we act reasonably and consistently when we do.
- We may change or end this offer. A claim we have already accepted is honoured.
- These conditions don't affect your rights under the Australian Consumer Law.
