Our Shipping and Delivery Process
1. Dispatch and Delivery Times
- Orders are dispatched from our main warehouses in Sydney and Melbourne, Australia.
- Deliveries to Eastern Australia metropolitan areas typically take 3 to 10 working days post-dispatch. Delivery to remote areas may take longer.
- Deliveries to Western Australia metropolitan areas typically take 14 to 28 working days post-dispatch. Delivery to remote areas may take longer.
2. Delivery Services and Limitations
- Standard delivery is to the ground floor front door only. Deliveries involving stairs may incur a surcharge of $50 to $200.
- Couriers may not deliver inside the property due to insurance limits. Customers may authorize this at their own risk, but Divano assumes no responsibility for damages.
3. Courier Partners and Shipping Costs
- We partner with various couriers based on size, weight, and delivery location of each item.
- Shipping fees are based on weight and size; discounts on freight costs are not available.
- Free shipping may be available for selected metropolitan areas, visible at checkout.
4. Dispatch and Postage
- We aim to dispatch all products within 1-2 working days after receiving full payment.
- Cancelled orders post-dispatch may not have postage fees refunded. Additional fees may apply for re-delivery or redirection.
5. Combined Postage and Packaging
- Combined postage for different products is not available due to size and weight limits.
- Some products may be dispatched in more than one carton.
6. Geographical Limitations
- Currently, we dispatch only to addresses within Australia.
7. Change of Mind
- Freight fees and a restocking fee will be deducted from refunds for returned items due to change of mind.
8. Non-Delivery to PO Box Addresses
- We do not deliver to PO Box addresses, ensuring all deliveries are made to physical street addresses only.
9. Replacement Order Delivery
- Replacement orders will be delivered to the same address as the original order.
10. Delivery Failure
- We reserve the right to refuse delivery to locations with high risk of loss or damage, or areas inaccessible by standard courier services.
- In such cases, you may opt for delivery via your own couriers, with all risks of loss or damage being your responsibility.
11. Redelivery Fee
- A redelivery fee may be charged if you are not present for a scheduled delivery.
- This fee also applies to orders with free shipping, calculated at 75% of the original freight charge.