Shipping and Delivery
1 Dispatch and Delivery Times
- Orders are dispatched from our main warehouses in Sydney and Melbourne, Australia.
- Deliveries to Eastern Australia metropolitan areas typically take 3 to 10 working days post-dispatch. Delivery to remote areas may take longer.
- Deliveries to Western Australia metropolitan areas typically take 14 to 28 working days post-dispatch. Delivery to remote areas may take longer.
2 Delivery Services and Limitations
- Standard delivery is to the ground floor front door only. Deliveries involving stairs may incur a surcharge of $50 to $200.
- Couriers may not deliver inside the property due to insurance limits. Customers may authorize this at their own risk, but Divano assumes no responsibility for damages.
3 Courier Partners and Shipping Costs
- We partner with various couriers based on size, weight, and delivery location of each item.
- Shipping fees are based on weight and size; discounts on freight costs are not available.
- Free shipping may be available for selected metropolitan areas, visible at checkout.
4 Dispatch and Postage
- We aim to dispatch all products within 1-2 working days after receiving full payment.
- Cancelled orders post-dispatch may not have postage fees refunded. Additional fees may apply for re-delivery or redirection.
5 Combined Postage and Packaging
- Combined postage for different products is not available due to size and weight limits.
- Some products may be dispatched in more than one carton.
6 Geographical Limitations
- Currently, we dispatch only to addresses within Australia.
7 Change of Mind
- Freight fees and a restocking fee will be deducted from refunds for returned items due to change of mind.
8 Non-Delivery to PO Box Addresses
- We do not deliver to PO Box addresses, ensuring all deliveries are made to physical street addresses only.
9 Replacement Order Delivery
- Replacement orders will be delivered to the same address as the original order.
10 Delivery Failure
- We reserve the right to refuse delivery to locations with high risk of loss or damage, or areas inaccessible by standard courier services.
- In such cases, you may opt for delivery via your own couriers, with all risks of loss or damage being your responsibility.
11 Redelivery Fee
- A redelivery fee may be charged if you are not present for a scheduled delivery.
- This fee also applies to orders with free shipping, calculated at 75% of the original freight charge.